User Terms and Conditions
This Terms and Conditions page sets out the rules that govern your use of Big Dollar’s online casino and sportsbook services in Canada. It explains our relationship with you as a player, your responsibilities when using the platform, and the basic operational rules that apply to accounts, bonuses, payments and disputes. By registering or using our services you agree to these terms and any updates we publish.
Account responsibilities
You are responsible for keeping your account details accurate and secure. Maintain a valid email address, current contact information and a strong password. Do not share your login credentials or allow others to access your account. If you suspect unauthorised access, contact support immediately. We may suspend or close accounts where fraud, abuse, chargebacks or breaches of these terms are detected.
Eligibility requirements
To open and use an account you must be of legal gambling age in your province or territory and able to enter into a binding contract. Only one account is permitted per person, household and IP address unless explicitly approved. Residents of locations where online gambling is prohibited are not eligible. We may ask for documentation to confirm identity, age and address before allowing deposits or withdrawals.
Acceptable platform use
Use the site and apps only for lawful personal gaming and betting. Prohibited behaviour includes collusion, automated play, account sharing, falsifying documents and exploiting software bugs. Attempting to bypass limits, manipulate promotions or use multiple accounts may lead to forfeiture of funds and account closure. We reserve the right to void bets or withhold payouts where activity appears irregular or abusive.
General bonus and promotion rules
Promotions are subject to their specific terms plus these general rules. Only one welcome bonus per person, household and IP is permitted. Wagering requirements, maximum bet limits and game contribution rules apply and will be stated with each offer. Free spins and bonus funds may expire if wagering conditions are not met. abuse of bonuses may result in cancellation of offers and removal of winnings.
Deposits and withdrawals
We accept a range of Canada-friendly payment methods. Deposits are usually processed instantly; withdrawals are subject to verification and may require identity and payment method documentation. For security and compliance we perform KYC checks before approving withdrawals. Withdrawal limits and instalment rules may apply - for example weekly payout caps may be enforced for large amounts, and certain methods can take several business days to complete.
Dispute resolution
If you have a dispute about an account decision, bonus application or payment, contact our support team so we can review the matter. We aim to respond promptly and resolve routine issues directly. If a resolution cannot be reached, we will explain the escalation path available under the applicable terms and the next steps for review. Further remedies may vary by jurisdiction.
Updates to terms and conditions
We may update these Terms and Conditions from time to time. Material changes will be communicated on the site and, where appropriate, by email. Continued use of the platform after an update constitutes acceptance of the revised terms. If you do not agree with any change, you should stop using the services and close your account.