Data Privacy Policy

This Privacy Policy explains how we collect, use, store, and protect your personal information when you create an account, play, or otherwise interact with Big Dollar in Canada. We take your privacy seriously and describe below the types of data we collect, why we use it, how we keep it safe, and the choices available to you.

Types of data we collect

We collect information you provide directly and information gathered automatically when you use our services. This helps us operate accounts, process payments, comply with verification checks, and maintain a secure platform.

Personal data

Personal data includes name, date of birth, residential address, email, phone number, government-issued ID for KYC, and payment details you supply to fund or withdraw from your account. We also collect account credentials and any communications you send to our support team.

Technical data

Technical data covers device and connection information such as IP address, browser type, operating system, device identifiers, and log data about your use of our site or app. We use this to maintain service performance, diagnose issues, and detect fraudulent activity.

Transactional data

Transactional data includes deposit and withdrawal history, bet and play activity, bonus redemptions where applicable, and records of disputes or chargebacks. We retain this information to manage accounts, process payments, and meet audit or compliance requirements.

How we use your information

We use your information to create and manage accounts, process transactions, verify identity, offer customer support, improve services, detect and prevent fraud, and meet regulatory or legal obligations. We may also use aggregated or anonymized data for analytics and operational planning.

Data protection practices

We apply administrative, technical, and physical safeguards to protect your information. This includes secure transmission of data, access controls, and routine security reviews. Access to personal data is limited to staff and third parties who require it to perform contracted services.

Cookies and tracking technologies

We use cookies, local storage, and similar technologies to remember preferences, enable secure logins, analyse usage patterns, and deliver relevant content. You can control cookie settings through your browser and certain tracking choices through our cookie banner or account settings.

Information sharing and third parties

We may share information with service providers such as payment processors, identity verification vendors, fraud prevention services, and analytics providers. We also disclose information when required by law or to protect our rights. Third parties are contractually bound to protect your data and use it only for agreed purposes.

User rights

Subject to applicable law, you have rights over your personal information including access, correction, portability, and deletion. Certain operational or legal requirements may limit these rights in specific cases, for example where data must be retained for record-keeping or fraud prevention.

Access, correction and deletion

To access, correct, or request deletion of your data, contact our privacy team at [email protected]. We will respond to requests and explain any limitations that apply. You may also manage some details directly from your account profile.

Privacy policy updates

We may update this policy to reflect changes in our practices or legal requirements. Significant changes will be posted on this page and, where appropriate, notified to you through your account or by email. Continued use of our services after updates means you accept the revised policy.