Responsible Gambling

At Big Dollar we take responsible gambling seriously. We want play to stay fun and under your control, so we provide clear player protection principles and practical tools to help you manage time and money spent on gaming. If you ever feel play is becoming a problem, we encourage you to use the tools below or contact our support team for help.

Our player protection principles

We put safety and control first. That means giving you easy access to self-management tools, prompt verification and support, and straightforward options for taking breaks or closing an account. We respect privacy and handle requests confidentially.

Activity-control tools

You can manage your account activity using built-in controls or by contacting support. Tools include deposit limits, loss limits, session reminders, short breaks and longer self-exclusion. Our team can also help if you need a custom arrangement.

Deposit limits

Set daily, weekly or monthly deposit limits to keep spending predictable. Limits can be applied immediately and reduced at any time; raising a limit may be subject to a short waiting period to help prevent impulsive changes.

Loss limits

Loss limits let you cap the total money you can lose over a set period. Use loss limits alongside deposit limits for clearer control of your net spend and to reduce the risk of chasing losses.

Time limits and account breaks

We offer session reminders and voluntary time-outs to help manage how long you play. Take a short break or set a longer cooling-off period if you need time away from gambling activity.

Self-exclusion

If you need a longer interruption, self-exclusion lets you block access to your account for a fixed period. You can choose options from short-term exclusions up to multi-month or permanent exclusion. During self-exclusion your account will be closed and you will not receive marketing communications.

Signs of problematic behaviour

Warning signs include chasing losses, increasing deposits or playtime, neglecting work or family, borrowing money to gamble, hiding activity or mood changes after playing. If you notice these signs in yourself or someone close to you, consider using limits or seeking support.

Practical tips for staying in control

Set a strict budget before you play and stick to it. Use deposit and loss limits, set session timers, avoid gambling when distressed or under the influence, and treat gambling as entertainment rather than a way to make money. Share control settings with a trusted person if that helps.

Professional help and support organisations

If you need extra support, contact provincial problem-gambling services such as ConnexOntario, Gamblers Anonymous, or your local health authority for counselling and referral options. You can also reach out to our support team via live chat for guidance on tools and self-exclusion.